1. |
THE OWNERS RESPONSIBILITIES |
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It is a requirement of booking that Guests
understand THE OWNERS responsibility is to ensure that
the villa is available for the Guest for the times requested
and that it has been prepared in readiness for the Guest's
arrival. In the unlikely event of there being a problem
with the Villa, it's contents, running or operation, including
any community problems, the Guest MUST contact our relevant
Representatives in Florida, (details will be supplied
prior to departure). The relevant Representatives are
the only people able to resolve any problems regarding
the Villa during the rental period. Any and all problems
must be reported to the Representatives including damage
or breakages caused by the Guests. THE OWNERS will not
enter into discussion relating to problems with the villa
that have not previously been reported to the Representatives
in Florida. |
2. |
THE GUESTS RESPONSIBILITIES |
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Occupancy exceeding 8 persons is strictly
forbidden.
It is the responsibility of each and every Guest to read
and understand the Welcome Book in the Villa, and to ensure
that all the Villa and communal rules are adhered to.
The party leader is responsible for the actions of all
the Guests in the party.
The Villa will be professionally cleaned prior to Guests
arrival and again after the Guests departure but it remains
the responsibility of the Guest to ensure the Villa is
left in an orderly state. Kitchen utensils should be cleaned
before leaving. |
3. |
BOOKINGS |
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The Booking Form must be completed and
a 10% non-refundable deposit is payable at time of booking
- the balance payable 10 weeks before departure.
Bookings are not final until the appropriate deposit
has been received and the Acknowledgement/Receipt has
been emailed. Amendments to, or cancellation of a booking
by the Guest will be subject to the provisions of sections
5 and 6 of these terms and conditions.
The accommodation cannot be shared, assigned or sublet
and only the persons shown on the booking form are permitted
to stay in the property. Leaving unsupervised persons/children
under the age of 18 years at the property is not permitted
at any time. |
4. |
PAYMENT |
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Deposits and Payments are to be made in
accordance with the Booking & Payment Procedure in
Section 3. Failure to comply with the payment procedure
will be deemed to be a cancellation by the Guest and will
be subject to the cancellation charges as detailed in
Section 8. |
5. |
THE RENTAL PERIOD |
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Occupation of the villa is from 4.00 pm
(local time) on day of arrival to 10.00 am (local time)
of day of departure, unless prior arrangement has been
agreed by both parties.
Vacating after 10.00 a.m. without prior approval may incur
charges equivalent to one day's rental cost.
It is important that the property be left clean and tidy
at the end of your rental period. |
6. |
PRICE GUARANTEE |
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The rental price for the villa is fixed
and fully guaranteed from the time when the deposit has
been paid and the acknowledgement / receipt has been issued. |
7. |
DAMAGE or BREAKAGES |
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While it is not current practice, the Owners
reserve the right to request a Security Bond from any
group or party. The Guest is solely responsible for any
damage or breakages during their stay.
It is a condition of your booking that you agree to replace
items broken by accident before departing.
However, this does not apply to malfunctioning equipment
unless it is clear that it has been deliberately mistreated
or tampered with.
Upon arrival, guests should satisfy themselves that everything
is in sound working order. If broken or malfunctioning
equipment is found, it must be brought to the attention
of our Representative immediately.
When a security bond has been requested, it will be reimbursed
in full, subject to a nil damage report from our cleaners
as soon as possible after departure,. Charges for obvious
damage / loss or / repairs to the Villa, equipment, amenities
or fixtures necessitated by misuse will be made on the
party or deducted from the Security Bond. |
8. |
CANCELLATION BY CLIENT |
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Any cancellation by the Guest must be notified
in writing directly to THE OWNERS as soon as possible.
Cancellation by telephone will not be accepted. In the
event of cancellation by the client, the following charges
will apply:-
| PERIOD BEFORE DEPARTURE |
CANCELLATION CHARGE |
| More than 10 weeks |
Deposit only |
| Less than 10 weeks |
50% refund will be made. |
| 4 weeks of departure |
100% (ie: no refund). |
Note: All Guests are strongly advised to have adequate
travel / holiday / medical insurance in force for all
members of the party and for the entire period of rental.
(NOTE; Travel insurance may cover the cost of cancellation
for reasons beyond your control). |
7. |
CANCELLATION BY HOME OWNER |
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In the unlikely event that circumstances
beyond our control necessitate cancellation of the booking,
we will refund any monies paid by the party leader (without
interest, compensation or consequential loss of any kind). |
8. |
INTERNATIONAL TRAVEL REQUIREMENTS |
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Guests are personally responsible for the
provision of international travel / health documentation.
Cancellation due to holding incorrect or invalid documentation
will be charged the relevant cancellation fees. |
9. |
FORCE MAJEURE |
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THE OWNERS and their representatives accept
no responsibility whatsoever and no compensation or any
other payment will be made if any cancellation or change
to the terms of the booking becomes necessary due to war
or threat of war, riots, civil commotion, terrorist activities,
industrial disputes, natural and nuclear disasters, fire,
flood, adverse weather conditions, building or construction
in progress within the community, technical problems with
transportation, closure or congestion of airports, alterations
or cancellation of schedules by carriers, or any other
events beyond our control. |
10. |
COMPLAINTS |
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In the unlikely event a problem relating
to the Villa should arise whilst on holiday, the Guest
must immediately contact our Representatives (their details
will be supplied prior to your departure & are also
to be found in Welcome Book, which is to be found in the
Villa).
The Representatives will seek to resolve matters speedily.
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11. |
BROCHURE DESCRIPTION |
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Whilst all information supplied in our brochure/website
is deemed to be correct and to the best of our knowledge,
we reserve the right to update or change equipment etc
at the villa at any time. The Brochure/website is designed
to provide a realistic snapshot of what we offer. |
12. |
LIMITATION OF LIABILITY |
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Although every effort is made to ensure
that the villa is in perfect condition, and as described
in the literature supplied. It is a condition of acceptance
of the Terms & Conditions that the Guest understands
this information is as supplied at the time of writing
and is subject to change without notice.
THE OWNERS cannot accept responsibility for third party
claims, accidents, damage to, or loss of property or for
any expenses incurred for any reason, including changes
caused by Force Majeure, regardless of howsoever they
may have occurred, nor can liability be accepted for injury
as a result of the use of the pool, howsoever caused.
Guests are specifically advised not to allow unsupervised
children to use the pool. GLASS is not permitted in the
pool area. |
13. |
POOL HEATING |
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Due to the nature of the prevailing weather
systems in the sub-tropical climate of Florida, THE OWNERS
cannot guarantee the water temperature in the swimming
pool. The pool heater is set and locked to standard water
temperatures and maintained by our pool service team.
The heater is set to operate at set standard hours during
the day, this is to ensure that guests paying for the
heating service get the optimum benefit from the heating
at normal times, and that we comply with the operating
requirements of the system as laid down by the manufactures.
The actual water temperature may vary with the ambient
temperature, time of use and prevailing weather conditions.
THE OWNERS will NOT enter into any discussions concerning
complaints regarding pool temperatures unless actual fault
is found with the heating unit. Where it is found that
guests have tampered with the pool heating unit in any
way they will be held fully responsible for costs associated
with repairs |
14. |
NON-SMOKING POLICY |
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It is the strict policy of THE OWNERS that
the property is Non-Smoking. Therefore All Guests are
required not to smoke whilst in the villa. Smoking is
permitted in the pool deck area, and ashtrays are provided
for this purpose.
For the comfort of all our guests we ask for your support
in implementing this policy. |
15. |
LAW |
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This contract is subject to and shall be
construed in accordance with the laws of England and/or
the United States in respect of U.S. guests and the parties
hereby submit to the exclusive jurisdiction of the Courts. |
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